Frequently Asked
Questions...
How much does it cost to board my animal?

DOGS

-One Dog: $18.00/night or $17.00/night with AAA/senior
discount

-Double: (2 dogs in the same run) $33.00/night

-Triple: (3 dogs in the same run) $42.00/night

CATS

-One Cat: $13.00/night or $12.00/night with AAA/senior
discount

-Two Cats in the same condo: $24.00/night
_____________________________________________
**When you have more then one animal staying in the same
run or the same condo, you are receiving a multiple animal
discount. Therefore the AAA discount does not apply for
people with multiple animals staying together since you are
receiving a discount already.**


**We do everything in our power to keep our rates as low as
possible. Due to the increase in our costs such as electric,
water, insurance, etc. that we cannot control, we are forced to
raise our rates to insure that the very high level of service and
care your pet receives is not compromised. Thank you for your
understanding!!**
What is the cost for the playtimes or country walks?

The cost for each playtime or country walk is $3.00. You must request this when you
check in and we can usually accommodate up to 2 playtimes a day. Some people pick out
certain days while other do playtime every other day and others request playtime twice a
day. If you have multiple pets and want them to go out together for playtime, the fee is
still just $3.00.
-What vaccinations are required?

Dogs: Rabies, DHLPP (DISTEMPER, HEPATITIS, LEPTOSPIROSIS,
PARA INFLUENZA, PARVOVIRUS) AND BORDETELLA (WE ONLY
REQUIRE BORDETELLA ONCE A YEAR)

Cats: FVRCPP: THIS INCLUDES THE FOLLOWING: RABIES,
PANLEUKOPENIA OR FELINE DISTEMPER, FELINE
RHINOTRACHEITIS, CALICI VIRUS AND PNEUMONITIS AND
FELINE LEUKEMIA
-What should I bring for my pet?

We provide the bowls/dishes along with our own blankets or beds. We also carry most
major brands of food which is included in the price. Please call to find out if we carry your
brand of food and if not, please bring the food so that your dog or cat doesn't get an upset
tummy from any diet changes. It is preferred that you bring your own animals food so that
there is no question or confusion as to why your animals eating habits or stomach issues
might change while staying with us. We do have a refrigerator/freezer as well as a
microwave for anything that requires them.

***If your pets diet includes several different items that all have to be prepared or if
preparing the meal will take extensive time, please make every effort to make it as easy as
possible for us. For example, go ahead and bag out each meal in a labeled bag. Or go ahead
and mix together items that can be mixed without spoiling. When bringing your own food,
we find it easier to bring the food bagged out for each meal then to bring the whole bag of
food. Thanks for your cooperation with this.***

You are not required to bring anything but you are more than welcome to bring whatever
will make your pet happy and more comfortable while with us such as bedding, toys, treats,
bones, etc. They always have a raised up pallet to lay on to keep them off of the concrete. If
you do not bring any bedding we do provide blankets or beds.  We recommend bringing an
item that has your scent on it such as a t-shirt that you have been wearing for first time
boarders.

**We recommend that you do not bring anything expensive (i.e. very nice beds) because
pets will sometimes chew them up. Also, if items get dirty we will wash them so please only
bring items that can be washed in a washing machine.

Keep in mind that boarding your dog is a lot like taking a child to daycare. We are not
responsible for any belongings that get lost or destroyed.

**Also keep in mind that your animals behaviour at the kennel may be completely different
then you are used to at your home. This is the reason why sometimes belongings will get
destroyed while with us or perhaps you have an animal that has never been without you
and therefore behaviour is difficult to predict. We will be completely honest with you about
your loved ones behaviour and temperament while with us because we want your loved one
to be completely happy while in our care. You are more then welcome to call and check on
your dog as much as you want.
How far in advance do I need to make my reservations or appointments?

For holidays such as Thanksgiving and Christmas we usually book up about 1 month
ahead of time for boarding and have a cancellation policy.

In the summer time we recommend booking several weeks ahead of time because we do
stay very busy. We usually stay completely booked for every summer weekend so it is best
to make your reservation as soon as possible.

Grooming appointments vary. During the summer, you can expect at least a week or two to
get an appointment. Other times, we may be able to get you in the next day.
What happens if my animal gets sick?

When you check in we get a contact number for you while you are away and also the name
of your pets vet.  We will make every attempt to contact you to follow your directions and
also call your pets vet.
If your vet is already closed,  we will use the 24 hour AA emergency clinic on Southland
Drive.
Can I arrange to pick up my dog after hours or when you are closed?

We do not allow pick up after we are closed or during or closed holiday hours. Although the
staff is always on the premises, once the dogs have been bedded down for the night, it is
unfair to disturb them all for the sake of one. Once disturbed, some dogs find it difficult to
settle back in.
What is I do not make it back in time to pick my pet up or if I forget to pick my
pet up?

If this happens, we will bed your pet down for the night and assume that you will pick up
your pet the next day. If at the end of the next day we still haven't heard from you, we will
attempt to contact you. We understand that things happen, especially with traveling, so
make the necessary arrangements should your pet need to stay with us longer.
What if my pet requires medication?

We will happily administer medications with no additional charge. However, for any
animal requiring insulin shots, there will be a charge of $1.00 per shot.  WE REQUIRE
YOU TO BRING ENOUGH SYRINGES FOR EACH SHOT REQUIRED. WE WILL NOT REUSE
A NEEDLE TO ADMINISTER INSULIN TO YOUR LOVED ONE.
**Please bring enough medication for the entire stay and please have all instructions
clearly wrote out to make it as easy as possible. WE NEED TO KNOW THE NAME OF THE
MEDICATION, THE DOSAGE, AND THE REASON FOR THE MEDICATION.**
***If your pet has a lot of different medications, please make every effort to make it as
easy as possible for us. For example, bag out the medications  and label for morning and
evening instead of bringing 7 different bottles. Or use one of the pill containers that has
the days of the week and storage areas for morning pills and evening pills. Thank you for
your cooperation.***