Frequently Asked Questions...
DOGS
As of 10/01/2016
Single: (one dog)
$25.00/night or $23.00/night with AAA/senior discount

-Double: (2 dogs in the same run) $42.00/night

-Triple: (3 dogs in the same run) $52.00/night

CATS

-One Cat: $16.00/night or $15.00/night with AAA/senior discount

-Two Cats in the same condo: $28.00/night
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**When you have more then one animal staying in the same run or the
same condo, you are receiving a multiple animal discount. Therefore the
AAA discount does not apply for people with multiple animals staying
together since you are receiving a discount already.**
What is the cost for the playtimes or country walks?

The cost for each playtime or country walk is $4.00. You must request this when you check in and we
can usually accommodate up to 2 playtimes a day. Some people pick out certain days while other do
playtime every other day and others request playtime twice a day. If you have multiple pets and want
them to go out together for playtime, the fee is still just $4.00.

***PLEASE REMEMBER THAT YOUR PET'S CARE AND COMFORT COME BEFORE POSTING ANY
PICTURES OF YOUR PET ON OUR FACEBOOK PAGE!!! IF YOU WANT TO SEE YOUR DOG'S PICTURES
FROM THEIR PLAYTIME SESSION ON OUR FACEBOOK PAGE, PLEASE MENTION IT WHEN YOU
REQUEST THE PLAYTIME AND WE WILL DO OUR BEST TO GET THE PICTURES POSTED BUT WE
CANNOT GUARANTEE ANY PICTURES POSTED ON FACEBOOK OR EMAILED/TEXTED TO YOU!!! AND
THIS IS ESPECIALLY THE CASE DURING OUR PEAK SEASONS AND HOLIDAYS WHEN WE ARE AT
FULL CAPACITY!!!***
-What vaccinations are required?

DOGS: RABIES, DHLPP, & BORDETELLA (ANNUALLY)

CATS: RABIES, & FVRCP
***You must provide us with a copy of your pet's shot records before we can board/groom them. If you don't have
a copy then you must talk with your vet and sign a form that will allow them to release the records via fax to our
facility. This is due to:
"In accordance with the Veterinary Practice Act regarding the confidentiality of patient (your pet) medical
records, “a written authorization or other form of waiver executed by the client” is required in order for any KY
Veterinarian Clinic to produce copies and/or release your pet’s medical records to Keshlyn.

We provide the dishes/bowls for your animals. Please do not bring your pets bowls. A lot of bowls look the same and it makes it
easier to just use our own bowls. WE CANNOT ACCEPT ANY GLASS OR BREAKABLE ITEMS!! And for the pickiest of eaters we
also have paper plates we can use. Therefore we will ask you to keep any bowls you bring with your pet when you drop them off.
Your animal will always have water available to them 24 hours a day and it is dumped every morning and then refreshed
throughout the day as needed and completely refilled before bedtime. We also provide bedding for each animal.

***Please call to find out if we carry your brand of food and if not, please bring the food so that your dog or cat doesn't get an
upset tummy from any diet changes. It is preferred that you bring your own animals food so that there is no question or
confusion as to why your animals eating habits or stomach issues might change while staying with us. We do have a
refrigerator/freezer as well as a microwave for anything that requires them.

***If your pets diet includes several different items that all have to be prepared or if preparing the meal will take extensive time,
please make every effort to make it as easy as possible for us. Thanks for your cooperation with this.***

You are not required to bring anything but you are more than welcome to bring whatever will make your pet happy and more
comfortable while with us such as bedding, toys, treats, bones, etc. They always have a raised up pallet to lay on to keep them off
of the concrete. If you do not bring any bedding we do provide blankets or beds.  We recommend bringing an item that has your
scent on it such as a t-shirt that you have been wearing for first time boarders.

***PLEASE!!! Only bring items and bedding that can be washed in a "normal" washing machine.

Keep in mind that boarding your dog is a lot like taking a child to daycare or a teenager away from their parents for the first time!! We are
not responsible for any belongings that get lost or destroyed.
How far in advance do I need to make my reservations
or appointments?

For holidays such as Thanksgiving and Christmas we usually
book up about 1 month ahead of time for boarding. For these
times, we do require a credit card to hold your reservation and
we do have a cancellation policy. If we continue to have issues
with customers not cancelling or showing up for their
reservation, we will be for forced to implement a cancellation
policy year round. Please help us avoid this and simply give us a
call letting us know your change in plans so that other people
can make plans and reserve a spot for their pet.
What happens if my animal gets sick?

When you check in we HAVE TO GET a contact number for you while you are away and also the name of your pets vet.  We will
make every attempt to contact you to follow your directions  or the emergency number you have given us to make any
decisions necessary and also call your pets vet.
If your vet is already closed,  we will use the 24 hour AA emergency clinic or another after hours clinic. We also have several
vets that will come to us to treat your dog. If it appears to be a serious injury or something that we feel needs to be treated
immediately, we will go ahead and take your pet to the vet to get them stabilized while we try to reach you.

***Nobody ever wants to even think that your pet could require veterinarian attention while boarding with us whether its due
to natural causes or serious illness, but we have to ask that you give this thought and have a plan just in case. If you are
boarding a pet with a serious illness or an older animal, we ask that you please inform your vet that you are boarding them
with us before you leave. This way your vet can give their opinion as far as if your pet is healthy enough to board with us or if
they think they should keep your pet with them and board them at their clinic. Also you can make arrangements with you vet
as far as any treatment that might be required and this way they know your wishes ahead of time and can treat your pet
according to your wishes. If the vet thinks your pet is okay to board with us then please ask them if they can give us a contact
number to reach them if it is after hours and you don't want your animal being treated at one of the emergency clinics. In the
past, most vets will give a contact number for after hours emergencies.
Can I arrange to pick up my dog after hours
or when you are closed?

We do not allow pick up during our closed hours.
Although the staff is always on the premises, once the
dogs have been bedded down for the night, it is unfair to
disturb them all for the sake of one. Once disturbed,
some dogs find it difficult to settle back in. Also please
respect the owners and staff as we do everything and
work very hard to make our place your pet's second
home and keep in mind that it literally is our home as
well.
What is I do not make it back in time to pick my pet up or if I forget to pick my pet up?

If this happens, we will bed your pet down for the night and assume that you will pick up your pet the next day. If at the end of the next day we still haven't
heard from you, we will attempt to contact you. We understand that things can happen that are out of your control, especially with traveling, so please don't
worry should your pet need to stay with us longer.
What if my pet requires medication?

***We will happily administer medications (pill/tablet form) with no additional charge.

***WE DO NOT ACCEPT DIABETIC DOGS OR CATS!!!

***IF YOUR CAT REQUIRES MEDICATION, PLEASE DISCUSS THIS WHEN MAKING THE RESERVATION AS WE MAY NOT BE
ABLE TO ACCOMMODATE THIS.

**Please bring enough medication for the entire stay and please have all instructions clearly wrote out to make it as easy as
possible. WE NEED TO KNOW THE NAME OF THE MEDICATION, THE DOSAGE, AND THE REASON FOR THE MEDICATION.**

***If your pet has a lot of different medications, please make every effort to make it as easy as possible for us. For example, bag
out the medications  and label for morning and evening instead of bringing 7 different bottles. Or use one of the pill containers
that has the days of the week and storage areas for morning pills and evening pills. Thank you for your cooperation.***

***EXTENSIVE MEDICATION THAT TAKES A LARGE PORTION OF OUR TIME MAY POSSIBLY RESULT IN AN EXTRA
CHARGE OF $5.00 PER DAY.
***Be sure to label ANY belongings that you bring with your pet. If the belongings
aren't labeled, then we will mark them with your last name.***
What if I have an older/geriatric animal that requires special attention and special/extensive medication?

***If your dog requires a substantial part of our time to feed, give medication, and with his/her overall basic care there will
be an extra charge of up to $10.00 per day.

***WE CANNOT ACCEPT ANIMALS WITH CERTAIN HEALTH ISSUES (FOR EXAMPLE: THAT CANNOT GET
UP AND DOWN OR WALK ON THEIR OWN, COMPLETELY INCONTINENT, DIABETIC). ANIMALS WITH
SPECIAL NEEDS LIKE THIS THAT REQUIRE MORE CARE AND TIME THEN WE ARE ABLE TO GIVE THEM
ARE BETTER SUITED STAYING AT A VET CLINIC.
QUESTIONS ABOUT THE AMOUNT OF TREATS AND/OR TOYS TO BRING:

Okay, please try to remember that your dog is not going to act the exact way it acts at home because it is not at home!! A lot of times if
bones are returned and they appear untouched, it is simply because your dog didn't touch or chew on the bones at all. Keep in mind that
in this new environment, there is so much excitement going on at all times that some dogs are busy playing with the dogs next to them
and just "dog watching" all the dogs coming and going that they never are bored enough to chew on the bone. If you are concerned, just
ask because we make notes of whether the dog actually chews on bones or plays with all toys that you brought so that we can tell you for
their next stay that you don't need to bring as much stuff because the dog is happy and entertained with all the excitement!!

Please only bring a reasonable amount of treats!! Sometimes owners will feel guilty about leaving their animal and will bring way too
many treats. We will only give your dog the normal amount of treats that you usually give. And if we notice your dog getting an upset
tummy, we will withhold the treats until it clears up. If any of the treats accidentally spill or get dirty, we will throw those away.

Please only bring a reasonable amount of toys/bedding!! We do our best to keep track of everyone's toys and bedding but it can get very
difficult. We ask that you only bring a maximum of 3 toys!! And we do have bedding and beds here but you are welcome to bring your
dog's bed from home as long as it fits in the run okay and still giving your dog plenty of room to walk around.